EE 4GEE Wifi 2, not working, all lights on

[alaff02]

Hi 

My mini wifi has stopped working. It connects to my PC via USB and shows up, but using 192.168.1.1 refuses to connect. Wifi also not working. 

Any Ideas?

[Leanne_T]

Hi @alaff02

Thanks for coming to the community. 

Have you tried resetting the WiFi device? 

Do you have data remaining from your plan or pack? 

Thanks 🙂

Leanne. 

[alaff02]

Yes and Yes.

The small reset button has no effect no matter how long I hold it down for.

[Leanne_T]

Hi @alaff02

Thanks for coming back to me. 

Have you tried doing a pin reset of your device?

If you locate the pin reset hole on the back of the device, then press and hold this for 15 seconds using a pin, the device will be reset.

Leanne. 

[alaff02]

Yes that's the pin reset I've tried (next to the battery), but it does not do anything.

[Leanne_T]

Thanks for trying @alaff02

In this case, please get in touch with our Tech team, they will run through some further trouble shooting with you. 

Let me know how you get on 🙂

Leanne. 

[alaff02]

OK, will do.

[Leanne_T]

Thanks @alaff02

Hope you get this sorted 🙂

Leanne.