Recently asked if I would need a new QR CODE as I need to reset my device. I was told yes by tech team. Order new esim QR code. And was told my current one won’t be affected. As can take up to 5 days to arrive I wake up today 5 am and my esim not working. Have no service.been 1 hour now. I’ve sort reset phone still nothing
@davidsuliman if you’re resetting your device you’re going to need a new Sim card before you need a new QR code. The QR code is to start the process of moving your number from your sim to the eSim. A QR code on its own is going to do nothing as there is no sim to take the information from.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
