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22-11-2020 11:38 PM
I have put a new sim in my phone and need my old sim back for the number ect, can I get a duplicate sim and how do I do it?
23-11-2020 12:08 AM
Sorry, but this isn't possible. You can only have one SIM per mobile number.
I'm not sure I understand what you mean by needing your old SIM back for the phone number? If you've bought an upgrade phone, these are often supplied with a replacement SIM incase your existing one is unsuitable for whatever reason.
You can simply put your existing SIM in your new phone, if it will fit and it works.
23-11-2020 12:11 AM
23-11-2020 03:02 AM - edited 23-11-2020 03:02 AM
@Brookechristiex : How did you get the new SIM? Did you order a replacement SIM? If so, it will have the same no. as the old SIM. Otherwise you need to phone CS & report it lost. Then they will send you a replacement SIM with the same no, as well as blocking the old SIM.