Don't like my upgrade phone

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LC2304
Visitor

‎23-08-2021 05:46 PM

 Ordered my upgrade online and it came today and I hate the new phone can I return the phone I store or do I have to return through post since it was bought online? 

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XRaySpeX
EE Community Star
EE Community Star

‎23-08-2021 05:56 PM - edited ‎23-08-2021 05:56 PM

If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC.

 

As you ordered online you don't return to a store but:

  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. the EE team will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Khodgetts
Visitor

‎23-08-2021 05:53 PM

Stores will not be able to process this, refunds have to be done via the Chanel you purchased it from

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XRaySpeX
EE Community Star
EE Community Star

‎23-08-2021 05:56 PM - edited ‎23-08-2021 05:56 PM

If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC.

 

As you ordered online you don't return to a store but:

  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. the EE team will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to XRaySpeX

‎23-08-2021 05:58 PM

How are you this awesome @XRaySpeX I'm curious