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Do I NEED to call EE

adamlee2401
Explorer

‎30-09-2019 07:08 PM

Hi I placed an order for a pay monthly sim at midnight yesterday and I've only received the order email which shows my order number, order date and what I ordered. It says at the top of the email "Please call to discuss your order"

 

Do I need to call to get my order and if I do is there any other way I can confirm it? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎30-09-2019 07:42 PM

@adamlee2401  if you’ve been requested to call customer services as you have been then you need to call. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎01-10-2019 08:23 AM

Hi @adamlee2401

 

Welcome to the community.

 

Did you get a chance to call? You can find our contact information on the get in touch help page.

 

Chris

0 Helpful
adamlee2401
Explorer
In response to Christopher_G

‎01-10-2019 02:01 PM

Hi, yeah I called and it's sorted now 🙂