Delivery of phone.

[Jill20]

Hi, I ordered and paid for a phone on 2nd July and was told it would be dispatched within one day. It is now 6th and I haven't heard anything apart from the confirmation email telling me to expect a text. Is this normal service online?? 

[Jon_K]

Hi @Jill20.

Welcome to the community.

Have you tried using our online order tracker?

DPD will send you a text or an email when your order is out for delivery.

Jon

[Jill20]

Hi, yes I tried but it says it is not possible to track at the moment....

[Jon_K]

Thanks @Jill20.

I'd recommend contacting our Customer Care team so they can look into this for you.

They will have access to your account and be able to give you an update.

Jon

[Jill20]

Thanks for the advice. I called to speak to customer service who said there are delays with the phone and it is likely to take a week. Good to have some communication about the situation, it would have been better to have received an email updating me on the situation. However I will let you know when it arrives! Thank you. 

[Jon_K]

Thank you for letting us know, @Jill20 🙂

[Jill20]

Hi, just to say that the phone arrived today, so great news. Many thanks
for the advice from all. Just need to work out how to use it!

[Jon_K]

Thanks for letting us know, @Jill20 🙂