I ordered my iPhone 12 pro on 2 /12 / 20 was told it would arrive within 4 weeks still waiting. Contacted ee no further forward all they will says is it’s ordered. Surely they know when stock is being sent an expected delivery. Got a few contracts with ee an a loyal customer but being treated like my custom doesn’t matter.
Exactly the same problem. Ordered the same phone on 4/12 and all I get is “your phone is on track”. Disappointed with the lack of information as clearly my phone is not on track and I have no idea why this is or when it will arrive. I am thinking the IPhone 13 will be out before I receive my 12
Just to let you know. My phone was ordered 2nd December. No message from ee apart from my new contract as started so I go onto my account no order details. I have DPD app so go on there an they have a parcel for me from ee. This parcel is arriving today and had a email this morning from ee to say it’s being delivered today. So fingers crossed for everyone else
I have just received the same thankfully. On the EE site my order just shows confirmed with no estimated delivery date and when I called 150 today they couldn’t advise further and yet I have a notification from DPD (via their app) that they will deliver a parcel from EE tomorrow. I hope that gives others some hope and reassurance. Good luck everyone!
I’m not sure if that’s quite the case. I ordered graphite on 27th November and it’s only being delivered tomorrow. I think they are short of stock across the board although I find it odd that DPD can tell me more about the status of my order than EE customer services. Hopefully you get yours soon.
I was just on the line with customer services over another matter and asked when to expect my order - pro max 512 in blue. The chap checked my account and was surprised I had not had a DPD notification so re-ordered it and said it should be with me by Friday at the latest but most likely tomorrow or Thursday. I’m taking it with a pinch of salt but will keep you updated.
A further update to this saga. I called EE support today to cancel my new phone as quite honestly I am sick of waiting for this. The adviser then told me my phone is due to be delivered tomorrow miraculously. I have had nothing to let me know this is happening either from EE or DPD! Have I just been fobbed off?
