Data not refresh on 21st of month

[Johanopperman]

Hi my data was supposed to reset on the 21st of every month. This month I have zero data after the 21st.my account is payed up to date. Can anyone please help. Johan

[bristolian]

Hi @Johanopperman 

Are you on PAYG or pay-monthly?

If you text BALANCE to 150 (it's free), what does the response say?

[Johanopperman]

This is what got as a reply when I text BALANCE 

150 is a free service in the UK and EU and will be charged at local rates from other countries.
Our most popular services are:

BALANCE: Balance and allowance information incl Data
UPGRADE: Upgrade info
RO country name: Roaming info, RO ITALY for example
ROAMING: Check if your phone is set up to use abroad
CR: Make a card payment
APP: Download the My EE App
NUMBER: What's my number
CONTENT LOCK: Check and restrict your 18+ Rated content settings
UNLOCK: Check the lock status of your Apple device.
BAR: Bar third party premium rate services
BILL: Summary of recent invoices and payments
VM ON or VM OFF to control diverts to your voicemail
ENTERTAINMENT : For more on our exclusive offers
COVER : Check what insurance cover your phone has

STOP to 1234: To opt out of marketing communications

More info can be found at ee.co.uk/text150

[Johanopperman]

Pay monthly. I'm visiting my Girlfriend in south africa. Got my data refreshed on 21st of December while I'm in SA but January 21st I got nothing 

[Johanopperman]

Sorry pressed wrong button. No salutation yet 

[Chris_B]

@Johanopperman   You are aware you can not use your data allowance in South Africa?  

If you look at plan and add ons in your my EE app it will say when any add ons will restart this is your monthly cycle start date. 

[bristolian]

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@Johanopperman wrote:

This is what got as a reply when I text BALANCE 

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Assuming you did text BALANCE, it's odd to receive that reply - that's usually the default response if you sent an unrecognised word. I'm tempted to ask what AL (this is an alternative to BALANCE) says, but I appreciate you're outside the EU and these texts could be costing you.

It's entirely possible that if your monthly allowance is refreshed on the 21st, that the reporting may take a day or so to filter down - if this is the case, the billing should just "catch up".

@Chris_B has made an excellent point regarding your UK allowance not being applicable outside the EU.