Creating apple ID in apple music app

[Dnorbert]

Hello,

I upgraded to an s21 ultra 5g and I chhosed the Apple music as a smart benefit.I never have apple ID before.

I downloaded the app from the link what is was int the textmessage from EE.

I had to start creat an apple Id.I filled the form,but when I tap on the continue button nothing happening.On the top of the screen a message with red color what is telling me I have to contact with the Itunes support with a link.I checked the website but there is  nothing about this situation.

Can someone help me please?

Thank you

Norbert

[Christopher_G]

Hi @Dnortbert

Welcome to the community.

Could you try filling that form in on another device please?

Chris

[Dnorbert]

Hello,

Thank you for your answer.

I have only this phone.

I did reinstall the app, but still the same.

Norbert

[Christopher_G · Accepted solution]

Thanks @Dnorbert

It may be worth speaking to our Technical Support team. They'll do their best to help you with this.

Chris

[Dnorbert]

Hello,

The tech support was able to help me.

I had to creat an apple ID in the web first,and after I can sign is the app.Bow it is working and I can use it.

Thank you

Norbert

[Katie_B]

Thanks for coming back and letting us know @Dnorbert. 

Take care, 

Katie 🙂