Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Content lock

al4513
Visitor

‎02-05-2021 02:51 PM

I'm sure this has already been covered quite extensively however I'm trying to get the content lock turned off on my phone. I'm on PAYG so went in to a store today to do so.

They told me in store there is no lock on my phone and it must be my wifi. It isn't - its definitely locked on my phone. How do I get this sorted...? I don't want to go back into the store again and be told the same thing...

 

Any help would be greatly appreciated : )      

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎02-05-2021 03:11 PM

@al4513   Is this when connected to cellular data or WiFi ?   If it’s when connected to WiFi it has nothing to do with your EE PAYG account.   If it’s when connected to a cellular data  connection then it’ll be your EE account that needs to be changed.  (nothing to do with your phone)

 

The easiest way to do this is call customer services and request the removal of content lock.  You’ll need a credit/debt card to pay a refundable token.      

 

Going to the store they just needed to see ID from you and they should of done this for you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful