Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Connecting to Nest App via Huawei 525 router with EE Sim

jezpax
Explorer

‎06-10-2020 07:01 PM

I have a Huawei 525 router with an EE SIM.

It works well for everything, including my Nest remote thermostat.

The problem is that my Nest thermostat won't connect to the App.

I have tried my router with a friend's SIM and it connects.

I have tried my friends SIM with my router and it connects.

 

There seems to be an incompatibility between the EE SIM and the Huawei router.

 

Can anyone suggest anything I might try, short of buying a new router?

0 Helpful
1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎07-10-2020 08:47 AM

Hi @jezpax,

 

Welcome to the EE Community. 🙂

 

I'd recommend contacting Nest Support for help with the Nest app.

 

Thanks

 

James

0 Helpful