Connecting phone on my recent upgrade

[Juliahannan]

Good evening and let me first of all say I am a struggling Granny - trying to master

 my new Upgrade Xs IPhone without bothering my children or grandchildren so please forgive my ignorance.

I have managed to set it all up I think but I am unable to make or receive phone calls.

I have also  managed to sort out how to keep my old number and it seems to be recognise d but still can’t get the phone to

work.

[bristolian]

Hi @Juliahannan 

What happens when you try to make or receive a call?

Is your phone showing signal bars?

[Juliahannan]

Thanks for getting back.

No - no bars showing

[Juliahannan]

Tried ringing landline but it just comes up Call Failed and there is no dialing

Tone or ring

[Jon_K]

Hi @Juliahannan.

Have you tried restarting the phone?

Have you had signal at all since you go the phone?

Jon

[Juliahannan]

Good morning Jon

Yes I have restarted phone a number of times but still nothing.

No bars on top left corner. I noticed this morning an EE logo flashed up and flashed off again quickly.

I’ve never been able to use the phone to make or receive calls since I first

set it up a few days ago. Everything else seems to be OK. I was worried about

how to transfer my photos but they appeared on my new phone this morning 

[Jon_K]

Thanks @Juliahannan.

I'm glad your photos have been transferred over.

Could you try removing your SIM card, giving it a quick clean, then put it back in the phone?

Jon

[Juliahannan]

Well funny you should say that!  I had a bit of trouble inserting the new pin initially partly because I put it in the wrong way then realised that you had to match up the corner to make it fit! But yes I have now removed and inserted it a few times just to see if 

that worked but it didn’t 

[Juliahannan]

As you can tell I’m a complete novice!!