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Confidentiality

samuellloyd92
Explorer

‎20-04-2021 06:52 PM

Hi, somebody I know has a line on my account. The account is solely in my name, the individual (who worked for EE) just used the number. This person had a disciplinary last year. EE gave personal details from my account and even read out transcripts from calls made from MY number, not the other individual’s number. The content from some of these calls were completely confidential and contained information that the other person didn’t know about me. Is this allowed?

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎20-04-2021 07:02 PM

@samuellloyd92 wrote:

EE gave personal details from my account

To whom? To the internal disciplinary hearing? That's not public. Even so, why did they need your details, when the matter involved his words over your line?

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samuellloyd92
Explorer
In response to XRaySpeX

‎20-04-2021 07:09 PM

Yeah my details were shared in the disciplinary hearing. I should have added that the disciplinary was completely unrelated to myself or my account.

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Northerner
EE Community Star
EE Community Star
In response to samuellloyd92

‎20-04-2021 08:23 PM

Hi @samuellloyd92 

 

Complain to the ICO if you feel your personal data was miss used.

 

https://ico.org.uk/

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Christopher_G
EE Community Support Team

‎21-04-2021 07:55 AM

Hi @samuellloyd92

 

Welcome to the community.

 

Thank you for getting in touch. We take customer security very seriously. I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Thanks


Chris

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