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Complex account issue

Kenworthington_
Visitor

‎21-11-2018 04:11 PM

I wasn't sure what this fell under but I think this is appropriate.

In April this year, I bought a new phone online. Circumstances arose where I was unable to collect the phone and hence the contract was cancelled and I was refunded. Perfectly fine.

I am now trying again but when I fill out my details when trying to purchase another phone, it recognizes that I already have an account with ee due to the April purchase.

However, when I log into this account, it isn't verified. When I try to verify it now, it requires my current ee number, something I do not possess.

I am unable to obtain a number because I cannot purchase a phone because my account is not verified and so it goes in circles.

Can I get any help with this matter?

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎21-11-2018 04:21 PM

Phone EE to delete your old aborted account. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Jon_K
Former EE Employee

‎21-11-2018 06:18 PM

Hi @Kenworthington_

 

As @XRaySpeX has pointed out, our customer service team will be able to access your account and get this sorted for you.

 

Let us know how you get on.

 

Jon

0 Helpful