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Charging issues

Roxroo02
Explorer

‎21-03-2021 09:12 AM

My iPhone 11 won’t charge properly on a wireless charging dock and after a few minutes will flash red and blue. However, my partners iphone11 will charge no problem on the same wireless charger???

0 Helpful
5 REPLIES 5
Northerner
Grand Master
Grand Master

‎21-03-2021 09:35 AM

Hi @Roxroo02 

 

Is your phone correctly placed on the charger? Is your phone in a case? Have you already reached 80% phone charge? 

 

Thanks

 

 



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0 Helpful
Roxroo02
Explorer
In response to Northerner

‎21-03-2021 10:12 AM

Done with phone in and out of case.
No not already up to 80-85% charge.
Yes placed it in many ways to ensure on.
My partners phone charges in case and when at high percentages of battery life.

Sent from my iPhone
0 Helpful
Chris_B
Grand Master
Grand Master
In response to Roxroo02

‎21-03-2021 10:17 AM

@Roxroo02   Hi,  have you tried restarting the device and then place it on the charger 

0 Helpful
Roxroo02
Explorer
In response to Chris_B

‎21-03-2021 10:31 AM

Yes turned device off and then back on it has also had the last eat instalment and still no different

Sent from my iPhone
0 Helpful
Christopher_G
EE Community Support Team
In response to Roxroo02

‎21-03-2021 12:34 PM

Hi @Roxyroo02

 

It may be worth backing up your iPhone and resetting it back to factory settings.

 

Chris

0 Helpful