Charging issues

[Roxroo02]

My iPhone 11 won’t charge properly on a wireless charging dock and after a few minutes will flash red and blue. However, my partners iphone11 will charge no problem on the same wireless charger???

[Northerner]

Hi @Roxroo02 

Is your phone correctly placed on the charger? Is your phone in a case? Have you already reached 80% phone charge? 

Thanks

[Roxroo02]

Done with phone in and out of case.
No not already up to 80-85% charge.
Yes placed it in many ways to ensure on.
My partners phone charges in case and when at high percentages of battery life.

Sent from my iPhone

[Chris_B]

@Roxroo02   Hi,  have you tried restarting the device and then place it on the charger 

[Roxroo02]

Yes turned device off and then back on it has also had the last eat instalment and still no different

Sent from my iPhone

[Christopher_G]

Hi @Roxyroo02

It may be worth backing up your iPhone and resetting it back to factory settings.

Chris