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Charged for non payment, when EE did not take DD?

whiten
Visitor

‎24-04-2020 03:31 PM

A DD was returned by the bank, which normally means they take the charge again within about 1 week, so did not think there would be an issue.

Over a month later I am being chased for non payment, and charged a late payment fee.  No E-mail advising me there was a problem and they had not taken the DD.

 

I have paid online, but not paying the late payment fee if they cannot be bothered to send me an E-mail to tell me they hadn't taken the DD. 😡

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎25-04-2020 02:14 PM

Hi @whiten

 

Welcome to the community, sorry to hear that your payment didn't go through.

 

If a Direct Debit doesn't go through, we usually try again around four working days later.

 

If you'd like to discuss what happened with the payment and the late payment fee, I recommend speaking to our Mobile Care team.

 

Let us know how you get on.


Chris

0 Helpful