cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Cannot Reach EE on Phone from Abroad

paultheSheik
Investigator
Investigator

I am a PAYG subscriber currently abroad in the USA and have tried all the numbers on EE's website namely 

 

++++

 

Calling from EE landline            
07953 966 250

 

From another provider             
0800 079 8586
0207 362 0200

++++

 

The first number rings indefinitely and the other two are permanently engaged. I need to talk to a live person to reactivate my account, I am in hibernation however not gone beyond the days when my number is reassigned/permanently lost.

 

How do I get to speak with someone? I have been on hold for one hour and nobody is picking up.

 

Thank you all in advance

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

  ,

 

Thank you for your suggestion however as I pointed out in my initial posting, that number is indefinitely busy. I cannot get through. Any other suggestions?

No, I can't connect the phone, but if you say what the issue is with PAYG, I may be able to help.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I do not think you read my post in its entirety before posting your stock cookie cutter answer. I already explained what my problem is. Of course I know you cannot connect my phone for me, and I did not ask you to do that.

Sorry, I overlooked the bit hidden in the middle. Yes, you would need to contact CS for that.

 

No need to be rude when someone's trying to help you. Bet you can't find another stock answer of mine like you unfairly allege it is.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP