Cancelling contract

[tarajane21]

I took out a monthly contact that ends in August but I’m struggling to pay as my circumstances have changed can I end the contract now and pay less each month until it’s paid 

[Northerner · Accepted solution]

Hi @tarajane21 

You need to speak to EE CS on 150 about this issue. Don't wait until you default. There is no account access on these forums.

You should also read EE guide:

WHAT SHOULD I DO IF I CAN'T PAY MY BILL?

Thanks

[Der92]

As said.. call customer services. They have a range of options for you if you are facing financial hardship.

[Christopher_G]

Hi @tarajane21

Welcome to the community and thank you for reaching out to us about this.

I recommend taking a look at the article that @Northerner referred to and get in contact with our Mobile Care team as soon as possible. 

We have a specialist team who will do their best to help you.

Let us know how you get on.

Chris

[deedee27]

I’ve had my son’s contract in my name for 12 yrs . He will be 30 in December and I don’t want the responsibility of it any more . His circumstances have changed and now he can’t pay the rest of the bi , I can’t afford it either , I’m already paying if one he ran up with another company . Ge told me if I don’t allow this contract to continue , he won’t pay the rest of the  bills . I can’t find how to cancel it now Z 

[James_B]

Hi @deedee27,

Welcome back to the community.

Our Customer Care Team will be happy to help you cancel your contract if you get in touch.

Thanks

James