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Cancel contract but staying with EE

Rachyh81
Contributor
Contributor

‎01-10-2021 09:38 PM

I’m looking to cancel my contact it ends in a couple weeks but staying with EE going on my partners EE account , can I keep the same number ? 

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎01-10-2021 09:52 PM

Eh? You can't cancel your contract & go on your partner's a/c with the same no. What would you have left to go on your partner's a/c?

 

No, you need to call CS with both of you available on the line to effect a change of ownership of your a/c to her. She will then be paying for both contracts.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Rachyh81
Contributor
Contributor
In response to XRaySpeX

‎03-10-2021 08:38 AM

He has already go me a new phone contract on his account which he sorted while I was at work , but with it been a new contract for me I want to keep my original number 

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Chris_B
EE Community Star
EE Community Star
In response to Rachyh81

‎03-10-2021 08:54 AM

@Rachyh81  you can not move your number unless you request it to be made in to a PAYG.    You can not move a contract number from one account to a different account.      Once your number is a PAYG you can then request it to be move to the new contract on the other account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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