Can you separate mine and my friends bills into two separate ones as I pay mine on time and she doesn't and its not fair to cut my phone off when I've paid mine
the only way to separate them would be to do a change of ownership it would be subject to credit check your friend would then become responsible for the contract.
@Gemmadean415 it’s on the same account so unless the bill is paid you’ll be cut off. The bill is the whole amount not just the cost per tariff on the account. You and your friend agreed to have one account with 2 contracts on that account, who ever is the named person on that account is responsible for the payment of the whole bill not just their own tariff. This is a perfect example of why you don’t do this.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
From the sounds of your post, you and your friend are on a shared pay-monthly billing account, on which both phones have been suspended due to non-payment. You've not explained specifically, but that sounds like your situation.
If that is the case, then both phones will be un-suspended once the required payment is made.
It's the EE account holder that is also responsible for this being done, regardless of who may be using an individual phone.
