Can’t login on the app

[BPH]

I can login on the web sight with no problem but if I try to login via the app it tells me ID and password not recognised. This has just happen, previously I’ve had no problem using the app.

[Northerner]

Hi @BPH 

Are you 100% sure you entered the correct details. If you used the correct credentials then it should work.

Thanks

[BPH]

Yes I definitely put in the correct ID and password.

[Christopher_G]

Hi @BPH

Welcome to the community.

What phone are you using the app on? Have you tried deleting and re-downloading it?

Chris

[BPH]

I’m using a iPhone X and I have also tried it on my iPad all with the same result. I’ve deleted the app and reloaded it . I will have to try to contact EE as I think the problem lies with them.

[Katie_B]

Hello @BPH. 

Do you receive the same error when trying to log in to your My EE Online?

Katie 🙂

[BPH]

No problem logging onto my EE online, just can’t logon via the app.

[Jon_K]

Thanks @BPH.

I'd recommend getting in touch with our Tech Care team so they can look into this further for you.

Let us know how you get on.

Jon