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Can i change my upgrade?

Biancapj18
Explorer

‎15-08-2018 11:16 PM

Iv upgraded tonight, i was given 2 options and now im regretting the option i chose as the other is better! Can i change it?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎15-08-2018 11:19 PM

If you ordered it online or by phone you have a 14-day cooling-off period from delivery to cancel it & re-order what you want. You could try phoning EE to see if it can be cancelled before it is sent out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Biancapj18
Explorer
In response to XRaySpeX

‎15-08-2018 11:20 PM

I still want the phone its just the tarriff i want to change?

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Biancapj18

‎15-08-2018 11:43 PM

Hi @Biancapj18

 

Just give EE a call tomorrow. If it's a more expensive tariff then changing shouldn't be a problem. Alternatively as @XRaySpeX says you have 14 days, so calling to cancel is your fallback position.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Christopher_G
EE Community Support Team
In response to Biancapj18

‎16-08-2018 10:23 AM - edited ‎16-08-2018 10:24 AM

Hi @Biancapj18

 

Welcome to the community.

 

I see you've been given some brilliant advice here already.

 

You can find our contact details on our get in touch help page.

 

Let us know what you decide to do. 🙂

 

Chris 

0 Helpful