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Can I cancel my new contract and swap to sim only

Lloyd4
Visitor

‎19-09-2019 06:54 PM

 
0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎19-09-2019 07:11 PM

Hi @Lloyd4 

 

Your contract automatically reverts to pay monthly SIM only on when your minimum term ends. You can also upgrade to SIM only.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎19-09-2019 07:24 PM

If you ordered your new contract online or by phone you have a 14-day cooling-off period from delivery to cancel FoC. Then you can order a SIM-Only. If you ordered in an EE store you have no such cooling-off period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Northerner

‎19-09-2019 07:27 PM

@Northerner wrote:

Your contract automatically reverts to pay monthly SIM only on when your minimum term ends.

Does it? At min. term it just carries on as before. You have to explicitly upgrade to SIM-Only.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎20-09-2019 08:06 AM

Hi @Lloyd4

 

Welcome to the community. 🙂

 

How long have you had the contract? If you're in the first 14 days, and you took out your contract over the phone or website, you can return your equipment and cancel.

 

Find out more information about cancelling within 14 days >


Chris

0 Helpful