Broke phone

[Jojo681]

My husband suffers mental health issues he’s in hospital at the moment for upto 6 months and he doesn’t use  it my husband own  ohonE  we have e e sim, and I’m still paying for the sim what do I do can I cancel his phone numbers 

[Katie_B]

Hello @Jojo681. 

Welcome to the EE Community. 

Are you aware if the SIM is still in contract?

Have you spoke with our customer care team regarding this?

Katie 🙂

[XRaySpeX]

As it's his contract he will need to phone EE giving 30 days notice of cancellation of his contract. If still within the min term he will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%. 

[XRaySpeX]

Alternatively see Change my account in the case of a life event :

Ill health

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