Brodband disconected

[Peter179]

Hi, for the last 3 days my broadband connection is disconnecting the internet, interestingly it may disconnect several times during these hours only from 8:30 am to 2:30 pm to 3:00 pm after that time it works normally

[XRaySpeX]

No, not that page.

• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

[Peter179]

[XRaySpeX]

Something seems to happened to your line since your OP. It has got effectively longer.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

[Peter179]

[XRaySpeX]

Yes, the estimates are down by about 1/3rd. The cab. is full & there's probably much crosstalk.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[Peter179]

[Peter179]

this is the message from BT on 09/06/21

this is a message from EE on 09/06/21