Back screen smashed

[Amz]

I pay £7 for damage protection on my phone will I still need to pay the £100 excess fee or can I take it into ee shop and they replace it for a refurbish one?

[Leanne_T]

Hi @Amz

Thanks for coming to the community. 

You would need to make a claim and pay the excess fee, if you would like the damaged phone replaced. 

For more information please see our How do I make an insurance claim? Help page.

Thanks 🙂

Leanne.