So on the3rd October EE upgrades tried adding my new series 6 watch onto my renewed contract.
My phone showed under mobile data the plan problem was every time i try and connect it said my watch needed setting up for family member.
I rang held on 2 occasions totalling about 8 hours with tech support / Holding . Day one tech tried and failed was going too ring back on the 4th. 4th came no call made my second call again despite the tech support trying hard it was decided that level 2 support was needed and i would hear back about 5pm. Its now the 6th October still no call back and watch still cannot connect as it specifies i am subscribed with EE for a family plan. Told twice my account with EE is not a family plan. Anyone got any ideas please
I'm having the same problem with a Series 7 watch and Iphone 11 Pro. I've spoken to four different people at EE, including second line, with no success.
I've lost track of the number of times that I have paired and unpaired the watch.
Both the watch and the phone have the latest OS.
I'll post an update when this is fixed, or I return the watch and cancel my EE plans.
And it’s sorted. By someone in Second Line support. It took them less than 15 mins with no un-pairing, no restarts, and no Wi-Fi off. Just setting things up correctly on the EE end.
