So on the3rd October EE upgrades tried adding my new series 6 watch onto my renewed contract.
My phone showed under mobile data the plan problem was every time i try and connect it said my watch needed setting up for family member.
I rang held on 2 occasions totalling about 8 hours with tech support / Holding . Day one tech tried and failed was going too ring back on the 4th. 4th came no call made my second call again despite the tech support trying hard it was decided that level 2 support was needed and i would hear back about 5pm. Its now the 6th October still no call back and watch still cannot connect as it specifies i am subscribed with EE for a family plan. Told twice my account with EE is not a family plan. Anyone got any ideas please
It looks like you managed to help @BorderAll with this issue, I have been having the same problem since October 30th, I currently have an Incident logged (INC721734) with Tier 2 technical but so far not had any luck finding a solution.
Is there any way to get a further insight into the problem here?
I am having exactly that same problem on both the watches on my account. Could anybody share the solution? I have spent hours chatting to endless EE support people and if they ask me to unpair and re-pair my watch once more i might snap...
They shouldn’t be. They were bought as lines for our own watches, and were working before. A change was made to the plans a while back (they used to be part of a shared plan that no longer exists), and that’s when they stopped working.
They appear as “standalone watch plans” on the EE app, and four separate EE people have told me that is correct, but at this point I don’t know anymore!
