Apple tv

Nii1
Visitor

‎28-09-2020 02:42 PM

Hi,

 

can anyone help me set up my Apple TV subscription? It says on the settings on my phone free for 12 months, however when I click on this it is only giving me 7days free! 

Anyone know why or how I can get my 12months?

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2 REPLIES 2
greenbadger
Expert Contributor
Expert Contributor

‎28-09-2020 03:15 PM

When did you activate your eligible device? You have 3 months from device activation to claim the AppleTV+ Free year

 

If its within the 3 months you’ll probably have to contact Apple support if it isn’t letting you claim it

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Chris_B
EE Community Star
EE Community Star

‎28-09-2020 03:21 PM

@Nii1  

  • Force-quit the TV app and relaunch it.
  • Sign out of your Apple ID and sign back in again. Open the TV app.
  • Try signing in at tv.apple.com. You can sign up online, and it may show you your free year if your device does not.
  • Contact Apple Support. If you contact Apple support with a valid proof of purchase, they should be able to provide you with a special promo code that can be redeemed for one year of TV+.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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