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26-09-2020 05:31 PM
Solved! See the answer below or view the solution in context.
26-09-2020 10:09 PM
If a reboot doesn’t help you may have to put the device into recovery mode and connect it to a computer to reinstall iOS
This will delete any data on the phone however you will be able to restore from iCloud or iTunes if you backup to there
Information on how to put it in recovery mode can be found here
26-09-2020 07:05 PM
Hi @Seg2
Have you tried a soft reboot?
Thanks
26-09-2020 10:09 PM
If a reboot doesn’t help you may have to put the device into recovery mode and connect it to a computer to reinstall iOS
This will delete any data on the phone however you will be able to restore from iCloud or iTunes if you backup to there
Information on how to put it in recovery mode can be found here
28-09-2020 08:20 PM
Thanks it did not work, had to restore from laptop and sacrifice data
29-09-2020 08:23 AM
Hi @Seg2
In am sorry to hear you have lost data, is your iPhone now working again for you after the restore?
Thanks.
Leanne.
29-09-2020 10:32 PM