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Apple Watch series 5

Dave6640
Visitor

‎30-09-2020 07:09 PM

I’ve had my Apple Watch now for 4 weeks, all was working fine until today when I got no connection. Checked the app and it said that my cellular plan had expired ( less than a month ) tried to connect again and now it’s giving me error code 13 

 Any one else having this problem 

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-09-2020 07:37 PM

@Dave6640   You’ll need to call customer services and ask for the Apple Watch team.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Fatboy71
Ace Contributor
Ace Contributor

‎30-09-2020 07:40 PM - edited ‎30-09-2020 07:41 PM

@Dave6640 When I was having trouble with getting the cellular plan working, I was given the below number. From memory it gets you through to the dedicated Apple Watch team. They had me up and running in no time.

 

‭0800 079 5330‬