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Apple Watch - Transfer Sim

bradcooper1993
Visitor

‎01-12-2020 12:46 AM

Hi, hopefully someone can help me, I’ve recently upgraded from iPhone 11 to iPhone 12, I had an Apple Watch Series 4 paired to original iPhone with eSIM, now I’m setting up my new iPhone and pairing the watch again, my eSIM for the Apple Watch shows in the Watch app as expired so I signed up through the process again, only thing now is under MYEE it’s showing I have 2 esims on my account for Apple Watch. Is this a glitch or do I need to contact customer service to sort this out?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎01-12-2020 07:23 AM

@bradcooper1993   You need to call customer services about this.    You should of just unpaired the watch from your old device and repaired it with your new one.   It’s the same phone number it’s just on a different device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎01-12-2020 11:24 AM

Hi @bradcooper1993

 

Thanks for posting on the community.

 

If you get in touch with our Tech Gurus they will be able to help you with the two eSIM's that are showing 🙂

 

Let us know how you get on.

 

Leanne.

0 Helpful