Apple Watch Series 6 44mm Stainless Steel

[_Steve-W]

Ordered end of October while it was still showing in stock - appreciate it's not showing in stock currently, just find it odd that my order tracker says that my 'In-Stock Order' is confirmed, however hasn't moved anywhere since Oct 30th

Any thoughts on this? I tried to get in touch with CS a couple of days ago but got cut off after being on hold for 20mins.

TIA,

Steve

Regards mod edit - I had removed characters from the order number in the last photo? Anyway, completely blanked attached now.

[mod edit: image rejected due to it containing personal information]

[James_B]

Hi @_Steve-W,

Welcome back to the EE Community. 🙂

Apple Watch Series 6 back orders are being dispatched on a first come, first serve basis as stock arrives from Apple.
 
You'll receive a text message from DPD with tracking information as soon as your delivery slot has been confirmed.

Thanks

James
 

[_Steve-W]

Hi James,

Thanks for that.

I’m still no further along with any updates, I’m honestly surprised by how many ‘stock status’ variants there are on the website. Some listed in green text saying available to order, even though they’re longer eta’s than some of the black text ‘out of stock’ eta’s it’s bizarre if nothing else.

I just feel a bit shafted, that my early upgrade fee of £200+ has been taken, which as I understand it is calculated at the time of the upgrade being ‘purchased’, yet I have nothing to show for it and by the time I’m actually likely to receive the device, it would have been less to upgrade early as I am likely to have paid another monthly payment by then.

What is the procedure in this instance?

BR,

Steve

[Leanne_T]

Hi @_Steve-W

Thanks for coming back to us.

Our Mobile Care team will be happy to help you get your early upgrade fee looked into, if you give them a call on 150.

Thanks.

Leanne.

[_Steve-W]

Hi @Leanne_T ,

Called and discussed this being looked into, just have to wait for the Watch to arrive first before anything can be done, no firm update on this still.

Ironic though that i'm still presented with this when i log into my account! 😂

[Christopher_G]

Please keep us posted on what happens, @_Steve-W

Chris

[_Steve-W]

Hi @Christopher_G 

Still on the phone as I type this (59mins and counting).

Called for another update as the watch has now been showing online in-stock and 1-day delivery for 5 days and i still had no update.

Got passed from Upgrade's to someone in CS who confirmed there is a problem with my order, as it's not allocating stock to my order to be sent out via DPD. Had to cancel the order to start a fresh...

However, the early upgrade fee that I paid way back when has since been used (today) to pay my bill as it's being generated, instead of being ring-fenced for the order, so i'm now trying to explain that monies get moved around in advance of my DD to satisfy the costs each month, which we're currently 7 days away from, so not in a position to pay another fee upfront at this stage.

Upgrade Team are trying to process it at the moment by putting the upgrade fee to be called on my DD date, they seem to have been able to do this successfully.

I'm now just waiting for confirmation, other than verbal over the phone that the order has been placed (and the order number to go along with it).

Supposedly this will be with me tomorrow - i shall wait with baited breath.

Just a shame that if there was an error with the order, why this wasn't noted or found earlier, as i could have likely had all this sorted already. Also wonder when it would have come to light that there was a problem with the order if i hadn't pushed and queried the order itself.

I sit and wait for tomorrow now.

BR,

Steve

[Christopher_G]

Thanks for the update, @_Steve-W

I'm really sorry to hear there was a problem with your order.

Hopefully they have it all sorted now and you get delivery of it soon.

Chris

[_Steve-W]

Hi @Christopher_G ,

Called again today as still no confirmation from EE on acceptance of the order, nor from DPD with any dispatch/delivery notification.

Spoke to a member of CS and confirmed that the order still wasn't assigning any of the available stock to my order which was deemed 'odd' in their terms.

CS have spoken to the 'Supply Team' who has 'pushed' the order through and should be sent out via DPD today for delivery tomorrow.

I appreciate all the help that CS etc. are giving, but it's beggars belief how inadequate the system the EE operate for taking/processing & dispatching orders. It doesn't seem to work as it should do, without human interaction to help it along at every stage. I had the same problems with the iPhone X launch, the XS Max and the Series 3 & 5. I've got to the stage now where i've actually bought the new 12 Pro Max direct through Apple's online store and have a SIM Only through EE now for my phone - i have no confidence in EE's ability to process an order for a physical device at all. I have no problem however with the Network itself and its ability to provide signal, speed and coverage, that's always been 10/10. But going forward now, when my iPad Pro is out of contract, if I upgrade it will be to a SIM-Only and device through Apple, the same with the S6 Watch (when and if i get it), i'll let that run the 24 months and just pay for the data on it thereafter.

It's a shame as i've been with Orange/EE for over 10 years, but this is just pushed me over the edge with repeated failiures in what should be such the backbone of any online retailer.

Thanks for your support and guidance.

BR,

Steve

[Christopher_G · Accepted solution]

I'm sorry to hear that, @_Steve-W.

The order process should be straight forward. I'm sorry that it hasn't been for you.

Chris