Apple Music smart benefit not working

[CS1979]

Hi,

I’ve recently switched from the BT Sport benefit to Apple Music.

However when I try to play a track in Apple Music it won’t play.

I’ve got mobile data turned on and my phone number is correct.

When I click on “joined through ee” it says checking then I get a blank screen before it directs me from into Apple Music. Everything seems fine until I press play and then it just says “not playing” and starts to play a track from my library.

Any ideas?

thanks 

[Fletchml]

Hi, I have seen your thread, I am having the same problem. Did Ee resolve this or did you have to go to Apple direct?

thanks in advance

[charliehazlett]

Hello

I had to go through Apple in the end. It’s worth asking EE if there was an Apple ID linked to your account as that was the issue. Apple then transferred it for me.

[Fletchml]

That’s fab, thank you 


Sent from Yahoo Mail for iPhone

[Helsnico]

Thank you. Will definitely contact EE as I know I have an old cloud account linked to an old EE phone 👍🏻

very helpful, thank you again 

[jedspink]

Wow. How did find out your old Apple ID? Did EE give it to you? I had a similar problem where it kept saying "Subscription is already in use by another Apple ID" but after hours of calls to both EE and Apple, no one could tell me what this Apple ID was! Apple blamed EE and EE blamed Apple... I actually deleted my Apple accounts that I knew of, but probably this was some ID tied to my account when they did the free Apple Music for 6 months about 2-3 years ago! So I have no idea what the ID might be. 

I eventually gave up and just changed my Smart Benefit to BT Sport. So are EE now able to tell you what Apple ID the subscription it is linked to? 

[jedspink]

Did you find out the account? As per my other post I also have a 'ghost' Apple ID that takes my subscription whenever I try to enable Apple Music. But I don't know what the ID is. Can EE tell you now?

[charliehazlett]

If I’m honest, it was just a case of it being my original email address otherwise I’d of had no idea.... nice to see this problem is no further forward despite it “maybe a glitch in the system” nearly 6 months ago

[jedspink]

Thanks for responding! Sounds like I'm still stuffed then.. 😥 I spent hours with EE 'Executive/Priority/Escalated' support or whatever they are called, hours with Apple and still no one could resolve the 'subscription is already in use' issue. I have deleted all the Apple ID accounts I have but somehow the two organisations cannot between them track say my subscription number would be in EE and find what Apple ID this is used with. Ridiculous as the Apple Music app on my phone 'knows' I have a valid subscription, so it passed the first check (that I'm a valid Apple Music through EE user, then fails with the subscription is in use message... Ho hum.

[NikosVRK]

I spent 2 hours with apple chat and after all this time they escalated the case to an apple engineer to have a look. It is beyond a joke that they didn’t have a simple fix in place...

[Flecky15]

Did yours get resolved? I’m having the same problem spent two days on the phone to ee tech an Apple I’m stuck in the middle