Any time upgrade unless you spend a fortune

[Alpeters]

I'm so annoyed with EE... I'm almost certainly leaving in a few months. 

I want to upgrade anytime to a Samsung s21 ultra... but I can't because I spend £100 a month, in fact my monthly bill is £250. 

I'm told o can't upgrade because EE don't done any contracts that match my current cost.. and because their less I can't get a new device. 

Why did you sell my £100 pound contract as a anytime upgrade... because its not. 

So angry. 

[James_B]

Hi @Alpeters,

Welcome back to the EE Community. 🙂

Was it just that particular phone you couldn't upgrade to due to the plan costs?

James

[Alpeters]

Hi,

I have the option to upgrade to one phone. 

The iPhone 12 max Pro. 

I don't use apple, I'm told the Samsung is a £3 or £4 less hence not being able to upgrade! 

I am annoyed beyond belief.

Penalised for spending money with ee. 

[Christopher_B]

Hi @Alpeters

The best thing to do is have a chat with out upgrade team so they can see what can be done about this.

Thanks

Chris

[Alpeters]

I did... and I was told nothing could be done! Joke totally false advertising 

[Leanne_T]

Hi @Alpeters

Thanks for coming back to us. 

You can find full details in the Upgrade Anytime Terms and Conditions.

If you would like to discuss this further, please give us a call on 150. 

Thanks.

Leanne.

[wardi]

@Alpeters .. why don't you just wait until your contract ends then you can change/upgrade to whatever you like?  If you're eligible for anytime upgrade then presumably it's less than 45 days to wait.

[Alpeters]

I'm just at the 12 month period...