Annual Upgrade

Gomrathb
Established Contributor
Established Contributor

‎26-11-2021 02:40 PM

Why does online annual upgrade never work? 

 

I'm trying to save CS from taking my call but every year without fail I try and every year - no available deals on this phone, when I'm paying for the top contract. Its starting to wear thin, online chat doesn't work, CS are telling me call back tomorrow can't even get thru and now I'm getting a email saying they couldn't upgrade me because I'm not eligible when I tried thru a different upgrade way online - even though the contract clearly states I'm ready for a annual upgrade. 

Just want to order the phone before I have to wait 28 days again. Ughhhh 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎26-11-2021 03:55 PM

Hi @Gomrathb

 

Thanks for coming back to the community. 

 

Which phone are you looking to order? 

 

Is there a plan higher or the same price as the one you have at the moment? 

 

Thanks. 

 

Leanne. 

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Gomrathb
Established Contributor
Established Contributor
In response to Leanne_T

‎26-11-2021 04:56 PM - edited ‎26-11-2021 04:57 PM

@Leanne_T 

I'm on the top contract of £109 a month and I'm trying to get a iPhone 13 Pro Max 1Tb in graphite. I'm seeing 7 days for dispatch. I'm looking to stay on the same cost per month. 3 swappable iPhone full works plan 

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Christopher_G
EE Community Support Team
In response to Gomrathb

‎27-11-2021 08:10 AM

I think that may be why it's saying there are no plans available, @Gomrathb. With some upgrade anytime options, you have to stay on the same price or higher. If our online systems can't find one, you may need to speak to our Mobile Care team for them to search manually for you.

 

We appreciate your efforts to try and avoid that, but I'm sure they'll be happy to help you.

 

Chris

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