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Alcaltel 3080

Carole3044
Investigator
Investigator

‎18-12-2020 11:37 AM

i have purchased the above phone for my husband.

i have tried to set it up inserted the sim, i think correctly but it says insert sim. i took out the sim and tried again still the same message. i installed and removed with the phone switched off

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎18-12-2020 01:22 PM

Where did you buy the phone? Where did you get the SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Carole3044
Investigator
Investigator
In response to XRaySpeX

‎19-12-2020 06:08 AM

I purchased the phone from EE online, it came with the sim.


Sent from Mail for Windows 10
0 Helpful
Jon_K
Former EE Employee
In response to Carole3044

‎19-12-2020 09:19 AM

Hi @Carole3044.

 

Was this a brand new line or was it an upgrade?

 

Is the SIM card in the correct way?

 

Can you try giving it a clean?

 

Jon

0 Helpful
Carole3044
Investigator
Investigator
In response to Jon_K

‎19-12-2020 10:05 AM

It is a brand new line, the card is in the correct way. I do not want to do anything to the sim everything was brand new. I am going to go to our local ee shop

Sent from Mail for Windows 10
0 Helpful
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