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Add to plan

Hammersginge
Visitor

‎20-08-2021 02:16 PM

Hi

 

I recently ordered a set of apple AirPods Pro through the add to plan facility and am still awaiting any notification of dispatch/delivery. Does this process usually take this long? 


I placed the order 14/08 so it’s been nearly a week.

 

Any help would be greatly appreciated.

 
Spencer  

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎20-08-2021 03:19 PM

Hi @Hammersginge 

 

Have you checked your spam/junk folders? 

 

If you've received no email then give EE CS a call on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Christopher_G
EE Community Support Team

‎20-08-2021 05:06 PM

Hi and welcome to the community, @Hammersginge.

 

Did you receive the original order confirmation email?

 

The Airpods Pro are in stock at the moment, so I would have thought you should have received them by now. It may be worth calling 150 just to check it went through properly.

 

Chris

0 Helpful