Add to plan

Hammersginge
Visitor

‎20-08-2021 02:16 PM

Hi

 

I recently ordered a set of apple AirPods Pro through the add to plan facility and am still awaiting any notification of dispatch/delivery. Does this process usually take this long? 


I placed the order 14/08 so it’s been nearly a week.

 

Any help would be greatly appreciated.

 
Spencer  

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎20-08-2021 03:19 PM

Hi @Hammersginge 

 

Have you checked your spam/junk folders? 

 

If you've received no email then give EE CS a call on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Christopher_G
EE Community Support Team

‎20-08-2021 05:06 PM

Hi and welcome to the community, @Hammersginge.

 

Did you receive the original order confirmation email?

 

The Airpods Pro are in stock at the moment, so I would have thought you should have received them by now. It may be worth calling 150 just to check it went through properly.

 

Chris

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