Add to plan lg tv

petew1977
Investigator
Investigator

Slightly annoyed that I ordered a tv last night from add to plan.

 

24 hrs later no response,  no email or texts. 

No payment.   Deja vu after last week phone upgrade  hence why I've delayed moaning because I know it takes time.  But why can't you just send an email as soon as ordered that it's in the system.

 

I was hoping to get the tv by xmas 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@petew1977   Give customer services a call about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jon_K
Former EE Employee

Hi @petew1977.

 

If you haven't had any confirmation this morning, I'd recommend contacting our Customer Care team who will be able to check your account and get an update on the order.

 

Jon