4GEE wifi mini and myaccount.microsoft.com login failure

[david3thomas]

EE online chat has been no help at all on this - they just say as long as I can access open internet then everything is working, which is totally untrue.  Has anyone else had this issue and resolved it.

I have just moved from an Osprey2 to a 4GEE wifi mini, but am unable to login to myaccount.microsoft.com using the new device.  I use the device for work and my large international company support helpdesk have been unable to resolve despite logging in being mandatory to work on our internal systems - they say it's the unit at fault.  The error message I get is 'you cannot access this right now'.  The SIM card works on an Huawei 3G plug in dongle and I can login perfectly to everything.  The SIM card also works perfectly in an EE mobile phone configured as a hotspot.  The SIM card still works on the old Osprey2.  I have gone through the web interface and there's nothing I can see that looks incorrect - including looking at the hidden pages such as diagnostic,  routingRules, urlFilter, vpn, ddns

If EE won't help or take the matter seriously, where do I go for support?

[Christopher_G]

Hi @david3thomas

Welcome to the community. We'll do our best to help.

So to recap and make sure I understand, when you put the SIM in a mobile or another 4G device, you're able to log into the page you posted? It's just when the SIM is in the Osprey 2 device that you can't log into it?

Have you spoken to Microsoft at all? They may have come across other users having a similar problem or have some diagnostic information they can use.

Chris

[david3thomas]

Christopher,  not quite.  The Osprey2, my old device works fine no issue at all logging in through Myaccount.microsoft.com.  The same SIM card also works fine on a plug-in 3G dongle and with a 4G mobile phone being used purely as a hotspot.  It's definitely a difference about the way EE implement security or something with the new device.  Also remembering back maybe about 4 years ago, I upgraded to the device that at that time was the 'upgrade' to the osprey 2.  That did not work either, and in fact I cancelled that contract as EE shop or online help could not find a cure so I went back to using my old device, but it's getting rather a tired battery now.  Back then we did not have to log in through a microsoft page, but it just failed to work - can't remember the error message.  Is there a specific hidden page on configuration through 192.168.1.1 on the 4GEE wifi mini that I haven't looked at yet - like one for a firewall, or specific ports not opened.  I have been through all the forums I can find from Microsoft and nothing comes up with a similar problem.

[Christopher_G]

OK thanks for explaining further, @david3thomas.

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

[EssexBoyEE · Accepted solution]

Where did the new Device come from ? EE or A N Other like an MVNO on EE.

First thing I would check is that the APN Settings are correct and if it lets you, also within APN change the IPV Settings to IPV4 only.

APN settings are in a Sub Menu when you log into 192.168.1.1

Name: EE internet

APN: everywhere

Proxy: Not Required

Port: Not Required

Username: eesecure

Password: secure

[david3thomas]

Great news.  Yes the 4GEE device was supplied direct by EE and changing IP connection mode from the default IPv4v6 to IPv4 seems to have solved the issue.  I've tried a few times rebooting and also just switching between BT broadband and the EE device and I can get in each time on either seemlessly again.  Thank you