48 hours after I ordered a new phone still not dispatched

[Halifaxmack72]

What a great start with ee,48 hours after becoming a customer my new phone still not yet dispatched,where is it? Will I be charged still for whole month?

[Chris_B]

@Halifaxmack72   What phone ? 

[Halifaxmack72]

Samsung s10 plus in black 

[Katie_B]

Good Evening @Halifaxmack72. 

Thanks for coming to the community. 

The online shop states the device is in stock and available to order. 

I have sent you a private message, please take a look and get back to me. 

Katie 🙂

[Halifaxmack72]

Solution? No one can tell me exactly when the phone will be dispatched but the money has been taken.all I've been told is wait another 72 hours 

[James_B]

Hi @Halifaxmack72,

I've removed the solution tag for you.

Thanks

James

[Halifaxmack72]

And still waiting! Not even a sim card dispatched getting very frustrated!!!!!!!

[Christopher_G]

Hi @Halifaxmack72

I'm sorry to hear that you haven't been contacted. 

I've sent you a private message.

Chris

[Halifaxmack72]

Why can't I just pick one up from the ee shop I asked it be delivered to instead then at least I've got a phone.im incredibly disappointed with the service so far