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2nd time i have been overcahrged

Folarin14
Investigator
Investigator

‎13-09-2021 12:27 PM

Hello there,

please i am writing this to report that I have been overcharged by 47.35 pounds for September. I played my bills on the 47th and the 10th of September respectively yet was still charged. This is not the first time. I was charged 46.4 pounds in April of last year.

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎13-09-2021 12:38 PM

@Folarin14 , You will have to ring customer service to get this looked into, as there is no account access.

 

Do you have a direct debit set up and did you also pay separately? Then your direct debit will have gone out as normal, especially if you made a payment close to when your direct debit payments are due. The extra payment will then sit there as a credit and will be used on your next monthly payment. Not sure what you mean by 47th though.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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