Apple Devices

I don't understand what is happening with my repair

I gave my phone into repair in the Portsmouth EE branch on Thursday. They said it was most likely a software issue, but in the circumstance the battery needed replacing they would contact me before any decisions. I was advised that most likely the ph...

Resolved! Netflix Included on Full Works?

I have a SIM-only Full Works contract which I'm using on an iPhone. I currently have Discovery+ as my included extra, but I'd like to swap to Netflix. However, when I try to swap, the only option available for me to swap to is Apple One. Can I do any...

Resolved! Upgrade

Hi, I upgraded yesterday to a 17 pro, but think I’ve made a mistake and should have gone for a 17 pro max. Can this be changed?

Resolved! check

I need a receipt for the iPhone 17 Pro Max.

Resolved! Sim

I need to send my phone for repair but I currently have an eSIM. I have my old phone but how can I transfer back to a physical sim?

Resolved! Help: Reconnect me to Customer Care

I have spoken to customer care and the man said he could help me with this and gave me the charge price, but our call dropped. I then tried to call back 4 times and all 4 different people said they don’t know what I’m talking about. What department d...

Resolved! Watch upgrade

I am trying to order a watch upgrade and the site keeps saying it is sending a code to the phone number associated to my current watch, I cannot complete the order until i enter the code.As it is paired to my phone the messages I can see are from my ...

Resolved! Upgrade attempt

Trying to upgrade, contract ended on 28th of Feb this year, I have selected phone and contract , but when checking out I have a problem, I get all the way trouble setting up the direct debit and the app then when I click to say the account details (...

Resolved! ipad air m4 preorder

hi! just spoke with EE on the phone, i’ve been told my ipad is to arrive tomorrow (monday 9th), but the release date is Wednesday 11th? is this an error or did i get lucky? especially since i cancelled my order to reorder a different storage type jus...

Resolved! New iphone 16e

Hi I am so angry I bought an iPhone 16e in my local ee shop last week but stupidly hadn’t check the price i was given in another phone shop before I ended up paying £96 more with ee for the same phone does anyone know should I complain to ee see if I...

Apple Devices

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