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Discussion about Apple's range of devices including unlocking your device

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Resolved! File location

Where do bills download to on an iPad? I have to tap the notifications when they briefly appear at the bottom of the screen. They don’t go to Downloads

AlanJH by • Investigator
  • 547 Views
  • 2 replies
  • 2 Helpful

Resolved! AirPod Max

I used to be with EE until earlier this year. During my time I purchased a pair of Apple AirPod Max alongside my contract. They seem to need a service due to a Bluetooth stack problem which stops them from pairing. I called Customer Service in order ...

Dom861 by • Visitor
  • 520 Views
  • 1 replies
  • 0 Helpful

Resolved! Apple Watch Ultra 3 won’t have 5G

I received my Watch Ultra 3 today and as i suspected only has 4G. Called EE to be told that no watch plans currently support 5G. Spoke to a manager aswell to confirm and its true. At the moment although the watch is 5G compatible we are stuck with 4G...

Yatesy83 by • Contributor
  • 15678 Views
  • 91 replies
  • 42 Helpful

New phone but no 5g

I have just transferred phone from a 13 to a 17 via eSIM but my new phone 5g isn’t working? 

Lois1990 by • Visitor
  • 562 Views
  • 2 replies
  • 1 Helpful

Resolved! No service after iPhone transfer – EE physical SIM affected

Hi,I need help with a network issue that started after setting up a new iPhone.My setup:I have two lines:Physical SIM: EEeSIM: Airtel (non-EE) What happened:I transferred data and settings from my old iPhone to a new iPhone.I attempted to move my EE ...

Jazz36 by • Explorer
  • 1807 Views
  • 3 replies
  • 3 Helpful

iPhone 15 order

I ordered an IPhone 15 on 6th December 2025. It is still only saying “order confirmed” on the tracking system with no indication of a dispatch date even though we are now 17 days later!  It was shown as in stock when I placed the order with a 48 hour...

Fac251 by • Visitor
  • 368 Views
  • 1 replies
  • 0 Helpful

EE SIM

Hello people,  im trying to use my EE sim in a new phone, the phone was previously used by an old 02 number.. I can’t seem to get any signal! Do I need to unlock the phone and if so how do I do it? thanks 

Resolved! Iphone 17 Pro FRAUD!

I ordered an iPhone 17 Pro from EE on finance, but instead of receiving the phone, I was sent an Xbox controller battery pack. I reported this to EE straight away and provided all the evidence, including photos and tracking details, yet nothing has b...

Abdul091 by • Investigator
  • 2678 Views
  • 20 replies
  • 6 Helpful
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