by Annalizagilbert
Visitor

I have no update on my order after 4 days

I updated my phone to an iPhone X on Saturday and received an email confirming the order, I’ve attemped to track the number but have gotten nothing as it says there’s an error.

How long more is my order going to take?

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: I have no update on my order after 4 days


@Annalizagilbert wrote:

I updated my phone to an iPhone X on Saturday and received an email confirming the order, I’ve attemped to track the number but have gotten nothing as it says there’s an error.

How long more is my order going to take?


Unfortunately there is no account access on here, so the only thing I can advise is to give customer service a call tomorrow on 150. They reopen at 8 AM.

2 REPLIES 2
by Ace Contributor
Ace Contributor
Solution

Re: I have no update on my order after 4 days


@Annalizagilbert wrote:

I updated my phone to an iPhone X on Saturday and received an email confirming the order, I’ve attemped to track the number but have gotten nothing as it says there’s an error.

How long more is my order going to take?


Unfortunately there is no account access on here, so the only thing I can advise is to give customer service a call tomorrow on 150. They reopen at 8 AM.

by
EE Community Support Team

Re: I have no update on my order after 4 days

Good Morning @Annalizagilbert.

 

Welcome to the community.

 

Have you received a text from DPD yet?

 

If not, as @Fatboy71 has mentioned, our customer service team will be able to access your account and see what's happening with your order.

 

Let us know how you get on 🙂

 

Jon

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