upgrading

[Shauny6]

Hi all everytime i go to upgrade my phone via the app i can pick the phone the airtime package etc but when i go to click continue it says an error has occured it can not connect to the server i then go onto the website and i cant even click on the phone id like to upgrade to 

[Chris_B]

@Shauny6  Try clearing the browser history and cookies. 

[Chris_S]

Hi @Shauny6 

Hopefully @Chris_B's advice has worked for you.

If you're still having issues, I'd recommened checking your upgrade date to double-check you're eligible for an upgrade.

if you're eligible, could you try using a different browser?

Chris S