iPhone upgrade delivery

[Erikaadele90]

Hi I’m tracking my order through ee an it’s stating ‘we can’t show your details right now’ but I’ve had confirmation email my sons phone is on the way but can’t track and haven’t recieved a text from dpd. I placed the order Thursday morning. Can you advise me further please?

[Chris_B]

@Erikaadele90  You have received the standard reply saying it’s on its way.   Ie your order is being processed and you’ll get a tracking number once a device has been allocated to you. 

[Erikaadele90]

any ideas why it’s taking so long? When I got my ipgrade it came literally the next afternoon after I placed the order. 

[Leanne_T]

Hi there @Erikaadele90

Thanks for coming here. 

Which model iPhone did you order, including the size and colour? 

Thanks 🙂

Leanne.

[Erikaadele90]

I ordered iPhone 12 128gb in green. Thanks you.

[Leanne_T]

Thanks @Erikaadele90

This is showing in stock. 

Have you downloaded the DPD app and use the email address you registered at checkout and the postcode, to see if they have deliveries scheduled? 

Thanks 🙂

Leanne.

[Erikaadele90]

No I already have the DPD app with that email an postcode but says no active parcels.

Sent from my iPhone

[Leanne_T]

Thanks @Erikaadele90

In this case, please give us a call on 150 and the team will get this looked into for you. 

Leanne.