iPhone set up auto set to eSIM. Phone no longer as any signal

[robbins123]

When setting up my new iPhone it auto set to eSIM now my phone no longer works on eSIM or the proper sim itself so can’t call 150 or receive PIN number texts or anything. I’ve even put the sim back in old phone and it don’t work at all. Anyone else had this problem and how did you fix it?

[Leanne_T]

Hi @robbins123 

Thanks for coming here. 

Did you use Quick Start to get set up? 

Do you have any networks showing if you manually search? 

Leanne.

[Shannon2618]

I also have this problem and unable to get through to 150 or call EE 

physical SIM card is no longer working and need a QR code? 

[Leanne_T]

Hi @Shannon2618 

Thanks for coming here. 

If you have selected eSIM when setting up and the physical SIM is no longer working you would need a replacement SIM. 

To do this, you can get in touch with us to order the SIM, or visit an EE Store with photo ID and the team will get this replaced for you. 

Leanne.

[robbins123]

I used quick start and no I don’t. Don’t even show any signal. Just 4 grey dots and I can’t call 150 either. It just cuts off

[Leanne_T]

Thanks @robbins123 

It does seem like you will need a replacement SIM. 

To get the SIM replaced, you can get in touch with us to order the SIM, or visit an EE Store with photo ID and the team will get this replaced for you. 

Leanne.

[Shannon2618]

Hi Leanne , 

I have now received my sim card but phone is still not working , the letter says i should be able to just insert and it work however it hasn’t , if i go on the EE/sim swap to activate it says it will send me an SMS however can’t receive txt messages ? Please help it’s ridiculous 

[Leanne_T]

Hi @Shannon2618 

The SIM card may need registered, to do this please contact us. You can use the message us option on the Contact us about your mobile phone (ee.co.uk) page when this is available and the team will get this registered for you. 

Leanne.