iPhone 17 Pro and Pro max Pre order Thread / that time of the year again.

[King-Boss]

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch, as you all know the apple event is going on live right now and they are presenting the new iPhones and Apple Watches, I have made this thread so everyone can be updated on every single information for the upcoming days, so follow this thread and keep updated, I received a lot of views last year on my previous thread that was viewed more than 1.65000 views thank you for your support and love.

lets make it again an great year and keep posted please, keep this thread running guys. Thanks 🙏 

[Tredmond331]

If I may ask, Where are you checking your order?

[FreeHassan29]

Did you raise a complaint via CS with a complaint case number? I have and then I've also emailed the customer complaints department but haven't heard anything back yet. 

[HarrySw95]

I’ve been having to go onto my confirmation email. There was a link for ‘track my order’ on it and takes me directly to the EE website. I’ve tried doing it through the app but it doesn’t allow you to do it that way if you purchased the phone on a sim free. I haven’t paid for a plan or any monthly costs, paid in full, already own a sim only plan on my 12 pro max.

[nwonder]

Ooh thanks for posting… that sounds promising!

I swear they’re telling people different things tho as I had my order confirmation on the 12th and they still told me 28 days or more when I rang up 😭 I ordered the silver though so maybe the blues are expected to arrive earlier idk. 

[Tredmond331]

Gotcha and thank you! Its weird, it looks totally different for me when I do it the same way. I hope you get your phone soon! 

[t22shops]

Right. update, just got my DPD text so hopefully today or tomorrow. I ordered 17th around 8am

[Tredmond331]

What variant did you order?

[HarrySw95]

Placed via CS with a complaint number. It’s good that you’ve emailed also just so it’s on the system. I highly recommend to just speak to CS with respect, understand it isn’t the persons fault who you’re speaking to on the phone, no need to raise any voices etc, doing this is not going to entice CS to help you at all or go above and beyond. This is a fail on a whole from the entire business for a lot of customers, so I explained this to the manager politely. Then continued to tell him that my partner wants a new phone also, but I’m very hesitant to continue doing business with EE if they can’t even get the first phone I’ve ordered correct. I was working at the time of the call so I had to request him to call me back around two hours later and he did exactly that. He came back and told me exactly what I asked from him. Best person I’ve spoken to from EE, his name was Thomas.

[ameerintech]

Yeah seems the constant miscommunication continues...

Got this from an online guide chat through the EE app just now:

...

Please know, that some variants like the iPhone 17 Air or base iPhone 17 in Mist Blue or Black are still available for immediate pickup or fast delivery.

Certain regions or stores may have received more stock, especially in Tier 1 cities London.

The iPhone 17 Pro Max and some color variants (like Cosmic Orange or Deep Blue) are facing delivery windows stretching into mid-October.

Apple is reportedly shipping just 50 Pro/Pro Max units in shipments of 500, creating scarcity.

You'll get the delivery details via email/text in next 5-7 days.

[FreeHassan29]

Yeah no I always speak to them nicely. I've never been rude cause it's in apples control more than EEs. I got £10 credit but seeing everyone else getting a months payment or £50 waived I think I've been had on lol. Oh well. Thanks for the info buddy