Why Calling EE About Your iPhone Pre-Order is Pointless
From my experience, phoning EE after placing an iPhone pre-order is usually a waste of time. You’re almost guaranteed to hear one of the following lines (sometimes more than one in the same call):
- “I’ve just spoken to the warehouse — they’ve got your phone in their hands, and you’re definitely on for launch day.”
- “Apple wasn’t expecting this much demand, so they didn’t send us enough phones.”
- “Our next shipment has been delayed.”
- “One of the delivery trucks was hijacked.”
- “EE didn’t place enough orders with Apple” (hard to believe from the UK’s biggest network with years of launch-day experience).
- “Your phone will be coming next week.”
- “There was an issue with our system.”
- “The website crashed and didn’t record your order properly.”
- “The previous advisor didn’t put your order through correctly.”
- “DPD may have lost your parcel.”
- “You’re our number one priority — first on the list for next week, I’ve spoken to the logistics manager.”
- “We never guarantee launch day delivery.” (despite both the website and advisors promising exactly that to thousands of customers).
The reality is, none of these explanations actually speed things up or change your delivery date. The best thing you can do is ignore the noise, wait for the DPD notification, and save yourself the frustration of chasing EE advisors who are just trying to get you off the phone.
Absolutely 0 point ringing them, they have no clue and never have for years. DPD texts come the day before, never had them Wednesday.
If you’ve missed the pre order wave then they dispatch twice a week every week after, I remember it being Monday or Tuesday? Then Wednesday-Friday nothing and then back to Monday or Tuesday for each weekly batch.
